If you have found this solution helpful please tick this as the answer. Thanks for your post @Joebananas. 59pm on the second working day after the fault is reported . Level 4 Clear. My FTTP has been down for 8 days, red LOS light on the ONT. 365 days a year. Proud member of the wokerati, though I don't eat tofu. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. wfh won't prioritise the repair. For example. Openreach seem to have broken my phone line. Therefore, anything in this blog from this point on should be read as hypothetical. 33 for each day, after the two working days, that the service isn't. 00, clear by 23. £29. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. Download is approx 35Mbps (OK fo. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. I have been in contact with BT numerous times to try and get this fixed. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. Level 4 Clear within 6 hours, any time of day, any. moving a line to a new DSLAM port) on Fi. If you have found this solution helpful please tick this as the answer. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. They have known about the issue for 3 weeks and have no idea when it will actually get don. Hi beckyh81 I can only apologize for this ongoing issue. At present Openreach is already on-target to. An engineer was booked for Monday morning. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. Lol just had a text from sky saying problem has now been fixed. £8. I've had a 'throttled' broadband service for 2 months now. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. If we find a fault outside of your property, we may arrange a separate. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. . . Openreach had to dig up our pavement again to get at the fault. Contractors come dig the hole, an engineer comes and remakes the joint. My Home phone line was not in use for a couple of year we were using MIFI Device. service. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Level 3 Report 13. Ask for the leaflet quoting document number "PHME 87180". You’ll run the same tests our experts use. Edited by. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. we'll pay you £9. Give your provider reasonable time to fix the problem. Guess what It has not been fixed phone line still dead. comBlue Light. 5. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. Reply. no phone no broadband. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. Check the LOS light indicator. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. I've had a 'throttled' broadband service for 2 months now. The same day as I posted above. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. . we'll pay you £9. even though there have been significant and long lasting impacts on Openreach and. Howdy, Stranger! It looks like you're new here. 0 Thanks All forum topics; Previous Topic; Next Topic;. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. 59 same day. PORT1-PORT4. Please let us know if you do experience any further issues. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Off. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Solar PV 5. IMG_20231001_161959. Normally a few times a year OR are out to fix the line despite the fact. But every time I call they say it will be a week later, with conflicting. . £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. Update: Open Reach came out yesterday! They dug up the pavement and so far my service has improved. Level 4 is the highest level of care available and means Openreach will aim to fix any line fault within a 6-hour period on each requested phone line, regardless of weekends, bank holidays or working hours. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. 33 for the full day you had. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. TelephoneFaults. 3Mb). Hi . (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. co. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. Broadband and wi-fi. BT Openreach are responsible for the phone line up to – and including. If you can prove a fault they have to fix or compansate. 2. there is no connection. Speak to your trader. Openreach - how long to fix a fault. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Some ISPs weren’t particularly pleased. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Ignore what the. And said their was a fault with the line, and it required a different engineer to fix. . Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. 2. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. . This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. If they have to dig up the road, Openreach have to obtain permission from the local authority. The wiring you install will be pivotal to their experience. Find out more. Openreach have identified that we need a new line put in (very possibly because. they’ve declared that the fault is external and called upon BT Openreach to fix the. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. Try your Broadband out and see what your speed is. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. Every time they come out they test the line, change the ports and still no speed. There's an incentive for Openreach not to find faults. At present most consumer broadband packages on. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. digital. Not Available. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalOpenreach Phone Number 1. Please see the relevant Customer Service Plan (CSP) for. . Any faults related to your main phone. The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. 3 Demand 1. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Change your wireless channel - TalkTalk Help & Support Karl. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. Sky sent out an engineer and they texted to say it's fixed. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. BTnet fault reporting from BT Business. Report post. She tells me it will be another three business days. You should do a speed test and a ping test, try CMD and ping 8. Thanks Karl. Restart your Openreach modem to fix connection problems. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Fingers crossed we can get this issue closed down today. Your main socket, due to damage you've caused. This may be a wifi issue. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Therefore, anything in this blog from this point on should be read as hypothetical. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. Openreach are taking sky for mugs and its the paying customer that goes without service. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. openreach fault tracker. Test your broadband speed with the UK's most accurate broadband speed testing tool. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. He said our service would be slow and in. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. This may save you from calling us or paying for an engineer to come out. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. If they have to dig up the road, Openreach have to obtain permission from the local authority. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. Hi, No the engineer did not show up. Our engineers can help you with anything from installing your services to fixing a fault. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. Openreach failing to respond or fix fault. Fix a problem. I have no choice. Engineer came out. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. 12th: I call the care, go through multiple levels. It's not. TelephoneFaults. Re: 2 MONTHS and counting to fix an Openreach connection issue. Yes I know we are customers here but sky also monitor the postings. Fix it Staying safe Community Community. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. Message 1 of 9 (448 Views) Reply. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. 14-10-2017 10:40 AM. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Off. . OK, we'll leave you to it, then. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. 2. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. 00, clear by 23. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Priority fault repair. You'll be charged if the problem is caused by things like: 1. But in return, providers must push FTTP wherever they can. Openreach Support Email. Problem Identified by Openreach, What's Next? imantle. Run a broadband speed test. still waiting for an update from Openreach. The reviews are not that accurate. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. BT will run tests to try and identify the issue. 4th of November. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Get in touch if you'd like us to call. The fibre cabinet is approx 400 metres fro. Zarjaz. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. 0 Likes. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Download is approx 35Mbps (OK fo. To track your repair, we just need two bits of information. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. For example, report Tuesday, clear Thursday. I'll cross everything here hoping that BT bring a swift resolution for you. 8. Ah I see, thanks. 13 January 2021 at 10:41PM. Then call 999 as soon as it’s safe to do that. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). chris6273. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. When you order a fibre service for the first time, Openreach assigns a port to you. 33 per day starting from the third day until the day we restore your service, providing the. No one called. It has been flagged with sky customer services and upgraded to an official complaint with them. 22-02-2020 1:48 PM. additional flexibility to manage provision and repair workstacks which has been made significantly more. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. Nte swap will take five minutes. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. . Report after 13. I do not need to be my property for the visit. The contract with openreach is held by your ISP. Hi beckyh81 I can only apologize for this ongoing issue. This may be a wifi issue. jpg 396 KB. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Each telephone call ends the same. Free from UK landlines. I have offered to send a photo of the broken cable. Openreach have called just now and they say they fixed the fault in the 26th. . PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. Openreach - how long to fix a fault. The following information is a guide for connecting the Openreach network to your home wiring. You can click my Broadband Speed Test to check the line in 30 seconds. 95 per month per line; fault response within 6 hours; £5. Your booking reference number, your IMEI or your mobile number. i have been waiting a long time for help . Thanks: 5. Solar PV 5. Call us for sales enquiries about. He then left and didn't come back. Follow our simple step-by-step instructions to get your problem sorted. Test with a known good phone and filter. I'll ask our network teams to chase them for an update. Supposed to have my Internet and phone connected on Tuesday the 1st of November. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Openreach Phone Number 2. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. At present, Openreach’s full fibre rollout. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. No one I speak to seems to have any idea what's going on and it's taking way too long to fix the fault on my li. Follow our simple step-by-step instructions to get your problem sorted. I'm also surprised that the fault is being treated. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. 26th August. Yes I know we are customers here but sky also monitor the postings. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. mine) with the neighbour’s line and then ran for the hills. Find out when to get in touch Report. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. I was hoping to get some insight into how Openreach interacts with Sky in these situations. . . 59 next day, seven days a week, including Public and Bank Holiday. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. This may be a wifi issue. Start tracking. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. We have had no broadband for over4 weeks now. Many problems can be resolved by 'power cycling' your Openreach. Sign in or register to get started. chris6273. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. 2kWp system, SE facing, >1% shading, installed March 2019. Flashing green. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. Green. But if your service isn't activated until Friday you'll be paid £18. By phone 0808 1002440. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. NOTE: I only provide help on the forums and NOT via PM. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. When you order a fibre service for the first time, Openreach assigns a port to you. That. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. Tested line - No faults, checked DSLAM and changed my connection to new ports. View all contacts. Watch our video to find out more. by . The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . The majority of network faults, including plenty of major cable breaks, tend to be fixed within. Get help to fix your dropping broadband connection. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Report a fault to fix a problem. If they are, then raise it as a fault or escalate it as a complaint. Let me know how itOpenreach engineer came out. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. New service: 07701407770. Sync 71288/12440Kbps @ 600m. IMG_20231001_160647. I'm furious. 15 per missed. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. The fibre cabinet is approx 400 metres fro. . Message 7 of 7. An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. This is a 365-day 24/7 service with the ability to log faults. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Depending on the kit status lights and reset details. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. Some can take minutes, some can take weeks. Or you can call Crimestoppers on 0800 555 111. By selecting Accept, you are agreeing to our cookies. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Openreach had to dig up our pavement again to get at the fault. If someone has helped give them Like. I have been in contact with BT numerous times to try and get this fixed. Report after 13. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. How to deal with poor workmanship. Technically, You Have Damaged Openreach’s Infrastructure. I had a fault on my line. 59 same day.